Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services:

1.1 Information You Provide

• Personal Information: Name, email address, phone number, postal address
• Account Information: Username, password, profile details
• Payment Information: Credit card details, billing address (processed securely through our payment processors)
• Communications: Information provided in emails, feedback forms, or customer support interactions

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on site, clicks, content interactions
• Device Information: IP address, browser type and version, operating system, device type and identifiers
• Location Data: General location based on IP address (not precise geolocation unless consented to)
• Log Data: Server logs, error reports, and performance data

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Provision and Improvement

• Provide, maintain, and improve our services and user experience
• Process transactions and fulfill orders
• Customize content and recommendations based on your preferences
• Develop new features and functionality

2.2 Communication

• Send important notices and updates about our services
• Respond to your inquiries and support requests
• Send newsletters, promotional materials, and other information that may interest you (with consent)
• Conduct surveys and collect feedback

2.3 Legal and Security Purposes

• Protect the security and integrity of our services
• Detect, prevent, and address fraud, unauthorized access, and other illegal activities
• Comply with legal obligations and enforce our terms and policies
• Establish, exercise, or defend legal claims

3. Cookies and Tracking Technologies

3.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

3.2 Your Cookie Choices

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may limit your ability to use some features of our site. For more information on how we use cookies, please see our Cookie Policy.

4. Information Sharing and Disclosure

We do not sell or rent your personal data. We may share information in the following circumstances:

• Service Providers: Third-party vendors who help us operate our website, process payments, analyze data, provide customer service, and deliver marketing communications. These providers are bound by contractual obligations to keep personal information confidential.
• Business Transfers: If Doles Music is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.
• Legal Requirements: When required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• With Your Consent: We may share information with third parties when you have given us your consent to do so.

5. Data Storage and Security

5.1 Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When determining how long to retain data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• Whether we can achieve the purposes of processing through other means
• Applicable legal, regulatory, tax, accounting, or other requirements

5.2 Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. International Data Transfers

We may transfer, store, and process your information in countries other than your own. These countries may have data protection laws that differ from your country of residence. When we transfer personal data internationally, we take measures to ensure adequate protection for your information, such as implementing Standard Contractual Clauses approved by relevant data protection authorities, obtaining your consent for the transfer, or transferring to entities covered by approved certification mechanisms.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we update or correct inaccurate data
• Deletion: Request that we delete your personal data in certain circumstances
• Restriction: Request that we temporarily or permanently stop processing your data
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to our processing of your data in certain circumstances
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law. In certain circumstances, we may ask for identification to verify your identity before fulfilling your request.

8. Children's Privacy

Doles Music does not knowingly collect or solicit personal information from children under the age of 13 (or the relevant age in your jurisdiction). If we learn that we have collected information from a child without parental consent, we will delete it immediately. If you believe we might have information from or about a child, please contact us immediately using the details provided in the "Contact Us" section.

9. Third-Party Links and Services

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last updated" date. For significant changes, we will notify you by email or through a notice on our website before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

11. Legal Basis for Processing (for EEA Users)

For users in the European Economic Area (EEA), we process personal data on the following legal bases:

• Consent: When you have given explicit consent for specific purposes
• Contract: When processing is necessary to fulfill a contract with you
• Legal Obligation: When processing is necessary to comply with legal requirements
• Legitimate Interests: When processing is in our legitimate interests and not overridden by your rights

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@dolesmusic.com

Postal Address: Doles Music, 123 Music Avenue, Suite 456, San Francisco, CA 94107, USA

Data Protection Officer: privacy@dolesmusic.com

13. Complaints

If you are not satisfied with our response to your privacy concern, you have the right to complain to your local data protection authority. For EEA residents, you can find your data protection authority contact information at https://edpb.europa.eu/about-edpb/board/members_en.